Bad Attitude Towards Customers Complaint / Request

I went into the bank to change my Internet Banking from savings account to my cheque account. Zandile assisted me and before I walked out the bank, I asked her twice: So when I get to the office will I be able to log onto my internet banking. She confirmed that I will be able to.<br> When I got the office, I was unable to log onto, when I phoned in, I have to all of a sudden go back into the bank, as she now needs to change my cell phone information for a pin number to be send to me. I lost my temper as I specifically asked if it will work now and she confirmed. I told he because she f-t up I have to drive around, she told me twice over the phone no it is not because she f-t up. Really can you speak to a customer like that? I asked to speak to the Manager she placed the phone on her desk and carry on in the back ground saying to her colleagues, because I f-t up, what's that? I then spoke to another rude colleague of hers, whom when I asked for the manager he said that person is not in, when I asked him to spell the manager information to me, he rabble it off, and I had to ask him several times to spell the information to me?<br> What is busy happening to ABSA?