Bad attitude received from Zanele(Savings and Investments)

I would like to share my horrible experience, being serviced by Zanele from Absa (Savings and Investment - call centre).

I called to get assistance accessing my funds from my Notice account, before the phone cut I requested she called me back. She rudely responded that she cant call me back if the lines are busy. I had to make plans, embarrassingly borrowing cash from colleagues just to pour petrol and get home, which could have been easily avoided had Zanele called me back.

It's funny how Absa consultants are quick to call you back when they selling Absa's product or trying to get you to take loans, credit cards, overdrafts etc however when you trying to access YOUR money the consultant can't call you back when you run out of airtime (after holding on the line for more than 10minutes, after trying the authentic process that NEVER works)

I have been a loyal client with Absa for years. The service I received from Zanele when desperately needing her assistance left a bitter taste in my mouth.

Please review your processes and work on taking better care of your clients.