Bad attitude received from a consultant

Extremely disappointed with the encounter I had with the consultant this morning (02 August 2025, before 09h30). I called ***, pressed option 6 then 2 and I was directed to a lady with a name that sounded like “Rose…something”, she didn’t want to repeat her name when I requested for it that’s why I couldn’t pick it up correctly. The 1st call was answered by her, she responded with such an attitude and went as far as saying “she’s being tested today” under her breath in Zulu, she said this when I asked her a genuine question. I still don’t understand why I deserved that treatment from her. The first call got cut so I attempted to call again, it went to her again. She continues with bad attitude…so I requested to speak to the manager, we were put on hold until the call dropped from ABSA’s end.