Bad Attitude from Consultant

Went to an ABSA branch in Pretoria alongside my 63-year old grandmother with hopes to help her get assistance with resolving her ABSA online account issues.

As I was trying to help explain the issues my grandmother is facing, Eva Ramphala* borderline told me to shut up because apparently the bank doesn't deal with third parties and they only liaise with account holders. She didn't even bother asking whether I have power of attorney/signing instructions before her rude response. It is unfortunate that as a person living with a disability people still treat you as a half-human.

When my grandmother tried to explain what changes were made at a previous branch, Eva promptly told her she doesn't care what happened at the previous branch because she wasn't there, she then proceeded to tell my grandmother how rude she is.

We left the bank in tears, it is sad that paying customers are treated as dogs. If someone were to ask whether I'd recommend ABSA or not, I'd tell them they're better off keeping their money under a mattress than to deal with such ill and disgusting treatment from consultants.