Bad Attitude from Call Center Agents

After phoning the call center number and following the voice prompts on Absa Islamic finance, I am re-directed by agents with a terrible attitude to others. It's as simple as your own *********** staff re-directing to me to other *********** staff who are unable to direct me to the correct department on something as clear and simple as requesting documentation for a finance application on fixed property. <br> <br> Put your staff in check. They are not doing clients a favour by taking our calls.