BAD ATTITUDE FROM A ABSA CUSTOMER SERVICES AGENT BY THE OF THATO

Good day to whom it may concern.

I’m new Absa client was very much interested in your bank for your MegaU debit for my 2 kids. I opened the card online and had the best experience making both application. One called was delivered and second card was delivered to a branch at Alex Shop 17, Alexandra Plaza, Third St, Wynberg, Sandton, 2090 which is closer to my work place and it was more convenient for me to collect there. On the 01 November I went to the branch to collect and I waited so long to be assisted, when I asked the stuff do we all use the same line for different transactions they said they use one line for every with only 2 consultants on the front line. I eventually left as my lunch was over today on the 02 November 2022, went back again for my daughter card arrived there between 9am – to 9:30 which I thought will make a difference because it was still in the morning and line will not be that bad. Got there, sat and waited… We waited and waited until we complained with few clients who were sitting on the line as well, the lady by the name of THATO who is the junior supervisor or something like that because she has an attitude and a manager was there apparently who late came to assist me and I do not see anyone reprimanding her for her behavior in front of the clients. With all due respect this lady is giving your business a bad name and I do not understand why should you be working with client face to face behave in such a manner, my card still new yet I’m sure I will ever go back to that branch because of that lady and how slow they are while they are very much inside and stuff is present. She shouted and I told her she must speak to me in that manner then she threw my stuff to TUMI the consultant to further assist me. Tumi was nice and professional I thank her for the hard work. Tumi told the supervisor she needs authorization the manager who is lady said TUMI has the code she can assist.

Her respond THATO was I will authorize it myself, because she will not do it, and she did not do it. Tumi that is when she called her manager to come and authorize and she did, yet she kept making remarks that we said she is not working and there she will not assist us and whole lot which I will not even type out in her language right in front of me. I feel so disrespected and she made it clear in front or her colleagues and other client who were there that she will show by not assisting me. Is this the kind of attitude you guys allow in branches and ABSA is big, respected bank I would never thought you will allow such behavior in your company to belittle your name. I am a client and deserve to treated with respect I work in customer services and deal with client daily. I know client ethics and I am very much aware of customer rights to proper service. She was punishing me dragging her feet like I’m the one who was complaining and she was giving only me attitude, even though we know there is a 45 minute waiting hour but how you assist one client for an hour when other clients and sitting there waiting while on duty as well waiting for an agent to be available while she took 1 hour 30 with one client like really.

She need to addressed with her attitude and she must respect anyone who comes to be bank the color of your bank card or how much you have in your account or how a person look, just because she is working in Alexandra it doesn’t meant people from Alex are uneducated and they do not know how to complain or report bad behavior. I’m expecting an apology from this lady telephonically and she must never never treat anyone this again and if you want to swear at a client wait for them to leave 1st before making remarks its called being professional and respecting ABSA clients whom they value because they bring business and she is just a front line agent to assist us so where do go for assistance when we are being treated like this.

I do not think I will go back to that branch however I hope it help people who have no choice but to go there.

I will expect feedback from you, thank you in advance you will find me on the number ***.