Bad attitude and service - CLOSE my account

I went to absa ( Sandton city near Mandela square ) today to reverse a debit order. I was in the queue for 45 minutes without any assistance. I got very angry and asked the consultants at the door to assist me , still didn't get assistance i was angry and asked to speak to a Manger Maria Phiri and she refused to come and talk to me she said no and went up stairs . I am very upset and i want to CLOSE my accounts and reverse that debit order i am moving to Fnb i cannot deal with bad service and bad attitude. I was late for work i wasted 45min without assistance