Bad Attitude and Pathetic Service

My husband and I went to Absa today and we were most unfortunate to be attended to by a young man by the name of Bayanda Ndaba. There is nothing that I can basically say he offered us, except for a very bad attitude and pathetic service. We waited for approximately 20 minutes at his desk to be assisted by another lady who could explain to us what he could not. We then requested for a simple request from him for a breakdown of our debit orders, however he informed us he was unable to help us and that what we are requesting for is "not his job" and that we must go and queue at customer services which he could see had a long line. He did not consider that we had been at his desk for the past 20 minutes waiting for simple answer on our query, because he was unable to help.

I am more appalled by his bad attitude more than anything else. My husband and I came to inquire about a home loan from Absa, but after the service we received today, we bid farewell to Absa and their *********** staff members. We are moving to a better who will appreciate us as their clients and give us service with a smile, thank you.