1 reviews | Active since Aug 2017
Bad attitude and misaligned information across Absa call centres
The service I received from Absa was extremely disappointing and I am quite frankly disgusted!!
I opened a 15 day notice select account, I wasn't given any paper work or instructions for how to use the account. I requested this and still didn't receive anything from Absa. Long story short after escalating my issue to Absa general enquirers, Absa savings and investments as well as Absa complaints I received horrible service, misleading information, false accusations, lying agents and empty promises. Quite literally not once was my query resolved. Absa has lost the plot. Do not bank with Absa!!
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd