Bad Attitude

I have phoned absa vecihle finance and requested for RESUB of debit order and to change the debit order dates from the 25th to the last day of every month. I was told it has been done and they will debit the money on the 2nd but instead on the 2nd of Feb, i got another call saying that my account is not being paid and they will take my name to Credit Berua, I dont understand how Absa training their staff:( even now the money have not been deducted and i have been getting funny sms's from ABSA.