FA
Farrah A
1 reviews | Active since Jul 2011
27 Mar 2015, 14:58
Bad attitude
14:50pm - Just got off the phone with Virgin money. This is the 2nd time that im receiving such bad service. The agent has an attitude, not friendly, not bothered to assist me further and doesnt even care whether i leave to go to another bank. <br> I always, always, received good service from you. You need to get staff that has a better attitude or you going to start losing customers. Im now thinking of letting my card expire and moving to a new bank.
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Absa's replyOfficial
27 Mar 2015, 15:36Hello darklamb,
The service as you explain it is most definitely not acceptable and will not be tolerated.
We have requested urgent assistance from management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Regards,
The Virgin Money Team.
The service as you explain it is most definitely not acceptable and will not be tolerated.
We have requested urgent assistance from management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Regards,
The Virgin Money Team.
Best regards,
Absa's reply27 Mar 2015, 15:36
Official
Hello darklamb,
The service as you explain it is most definitely not acceptable and will not be tolerated.
We have requested urgent assistance from management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Regards,
The Virgin Money Team.
The service as you explain it is most definitely not acceptable and will not be tolerated.
We have requested urgent assistance from management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Regards,
The Virgin Money Team.
Best regards,