Bad Attitude

I just phoned in this morning 25/03/15 at the call centre number ***around 08.15am, there is a transaction that hasn't gone through my account and needed to find out what is going on. A guy called Fainos as he claimed was very rude and unhelpful to me I ended hanging up the phone. Its just scary that a bank that I entrust with hard earned money just allows their people to treat us like that. This guy didn't even ask for my name