BAD and Useless ABSA

ABSA rewards are not paying out thousands of Rands on rewards and partners. They change the level of Tiers without notification. There calculation are always short and they don’t fix it, nor do they respond to telephone calls or call back, (Logan, Denzig, Barry, Ian.) If any errors for not paying out then they want to refer to the Terms and conditions, which they still cannot produce after many months of asking. Ignorance is the name of the game. Action line and ABSA Clearwater do not respond or try to help but quick to add in charges even when it’s corrected the next day, but held against you by the end of month charges and you lose a month’s rewards. One can understand if an error is left until the end of the month but fixing it the next day you still get penalised R188 for 0.90 cents which was a finger error. For that you don’t get rewards paid out for that month. When you call to ask for a person they are never there or not available or in meetings, so when do they WORK. Leaving a message or messages – nobody comes back to you. You cannot even contact the CEO. She is shielded and she has no idea how bad her bank’s service level is, there is no service anyway.