Bad and Pathetic service from Absa Life for 2 moths with the same excuse !!!!

I app**** for a funeral cover with Absa about two moths ago , I have called to do follow ups on the status of my policy, they have been telling me that its with their IT department for what I do not know. That is why people go to Hollard , clientele and other fast insurance companies to avoid such. I do not see myself taking an insurance with Absa ever again and I am willing to cancel my life policy with them, it means that my beneficiaries will struggle when they claim next time. So unprofessional