Bad and misleading service.

<p>An Absa ATM retained my money and now I'm struggling to get it back. I was told that I need an absa account to get my money back which caused delays with the investigation then after spending over an hour at an absa branch in town getting the account and then being told by their cash centre that it wasnt even necessary for me to do that was infuriating and then i get told that they emailed my information to the wrong people and this causing another delay an then being told that it will take another 10 days for them to investigate and then i get a call a week later only to be told that they have a backlog and they are now not sure how long it will take for me to get my money back. this is the most ridiculous thing that can ever happen and this from a world leading bank. why is it taking this long for me to get my OWN money back?! I want to hear back from someone useful and get my money back no later than the end of this week or i will take this further!</p>