BAD AND I TRUSTED THAT YOU WERE THE BEST

I write this complaint with much dismay. My husband is insured with ABSA INSURE and his car has been in an accident in December last year and the towing company without my husbands consent took the car to RONNIES MOTORS to be fixed, obviously liaising with my insurance. When wanting to get the vehicle he was advised that the access is R30000 to be paid and when being fixed by the garage we got a courtesy vehicle for 10 days only. Its months now and we sitting without a vehicle. Where are we to get R30000 excess. I couldnt even ask for a disclaimer from ABSA INSURE. No proper correspondence was communicated with my husband. If we knew the excess was going to be that much we would have never let RONNIES MOTORS fix the car at all.

I am beyond words dismayed at ABSA Insure and i am definitely taking this matter to the media if this can not be resolved. I need help! I am paying so much for insurance cover yet i have to pay so much excess. Ronnies Motors is keeping the car there and we still have to pay for storage as well.

I need this messages to reach management and i also sent an email to you in hope to get a response.

I need feedback urgently as to the way forward.