Bad and Appaling Customer Service

Please do me a favour. Whoever reads this and is thinking of which bank to use, stay clear of Absa. Dont expect any customer service from Absa. I am so so sorry that i have been with Absa for more than 10 years. Coming from the customer service industry myself, i would expect better service from my own bank. I have logged a complaint since July 2015. To date absolutly nothing has happend. I was told that my refund would take place withing 7 days. Its now September 2015. I made numerous calls to the call centre. I was promised that they will get back to me with feedback. Its now been 3 weeks with no feedback. Absa bank needs to invest money in training staff as well teaching staff members simple customer service etiquette. A simple thing as giving customers feedback when needed goes a long way in keeping a customer informed and the peace of mind that the query will be resolved. EVEN THAT IS TO MUCH TO ASK FOR.