LL
Lauren L

1 reviews | Active since Nov 2015

03 Mar 2017, 13:49

Bad advice leading to financial loss

<p>ONCE AGAIN has the incompetence of Absa staff cause me a financial loss. I was at absa 2/3 weeks ago to CHANGE my debit order details, as I've opened up a capitec account. I had a Witness present with me on that day when I ASKED daphne ngedle to cancel my debits as it's already set with Capitec. She TOLD me it's cancelled and it won't go off twice. I then got countless sms's staying I need to deposit money in the account as there are unpaid debits, which I will incur a cost for AND it will affect my credit score. I went in the bank to close this account. I had to pay a sum of R271 for unpaid debit fees. Which I DID cancel with Daphne. Absa really is the worst bank and I'm glad that my account is closed. </p>

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Replies (2)
Absa
Absa's reply03 Mar 2017, 15:38
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply06 Mar 2017, 09:21
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd