Bad advice and even worse service/feedback

I was told by this ABSA employee not once, but twice the bond amount I would qualify for on my salary. She told me ABSA does not do pre-approvals, but to look for property, put in an offer & she'll take it from there. <br> She's had the paperwork for 10 days now and still no indication as to where I stand, despite pointing out to her on day one that the seller has a back-up offer too.<br> With a credit score of 991 out of 999 I know my credit history is excellent. The reality of being transferred is that I have to stay somewhere & in the price class which I can afford, my re-payments will be the same and probably less than renting property indefinately.<br> The state of my finances are healthy & I have the incentive that if I buy within 6 months, the company I work for will pay all transfer & conveyancing fees.<br> Standard Bank is willing to grant me a bond. I informed ABSA of Standard Bank's offer & asked if ABSA can improve, but NO reply at all.<br> I've been with ABSA since 2001, I've had 2 mortgages through them & I don't need to be insulted this way.<br>