BAD ACCOUNT MANAGEMENT (premium banking)

I have been with absa for a very long time now and over the past few years I have gotten good and bad service bad more than the good but that is not the debate here on how many accounts I was frustrated and how many times i was happy.

I give absa today a one start and if the company is interested in wanting to know why I did this maybe they should look in to the way they handle premium banking accounts that for unforeseen reasons goes into a minus in regards to an employer not paying you your salary , I have a wonderful lady helping me with my premium account but there is only so much she can do from her side and some things needs to be escalated to management , and this is where I have the problem.. when there is a problem in your account and its something your premium banker cant fix and she needs to escalate the problem management stops it dead and gives and answer like, sorry there is nothing they can do... but you see there is something they can do when it comes to debt from the client side regarding bounced debit orders, they can write a recommendation to absa head office to have a look into the account but when they decide that they will not do this because we must know the terms and conditions of your account that really ticks me off because this is actually a fault on their side because when I did notice that my debit order were bouncing (being told by my boss he will pay it) I left it because I was going to pay for it.. then absa did phone me to ask me what is going on with my account and I explained it to them and the lady on the phone told me that there is nothing she can do about it I left it there personally froze my account until it becomes active again knowing its in a minus then when I unfroze the account I was aware of the - on my account and paid it (not absa's problem that I didnt get paid), then after my account was in a strong + again (now this is where it gets to me) absa debits me again R2108, yes more than 2K form my account because of outstanding debits that bounced...

now at the end off this I paid absa over 4K the part that frustrates me the most is that I did speak to a lady on the phone who explained this to me (the 2K - on the account and I gladly paid it) and then from my side froze my account. So I did know about the -2K I did pay it i was made aware of it I did speak to absa I did do something about it and then to just debit me another 2K without me knowing its going to happen.... Some Premium account hey.........

Not even to mention the old Premium banker I had that was so rude and distasteful about a year ago that I had the matter brought up with the bank manager and not even a sorry letter was sent to me not that I need any but still dont absa at least try to keep the client happy, it was so bad and because she was the only premium baker there at the time I was using the normal banking consultants because I was getting more from them than what i got from my premium banker at the time.

Makes me wonder What does PREMIUM banking actually mean to the cleint and what does it actually mean to the bank.