Bad account billing

On April 2017 i changed my account . Went to the bank and switched all my debit order to the new account. At the branch i was told i should call the ABSA VIHECLE FINANCE DEPARTMENT, they will change the account for me.

I called the department, can not remember the date. They then told me to send the an email of prove of account to ********** ********** I sent that email on the 03-04-2017 at 02:06pm with the new prove of account.

Month end of May , the debit order did not go through, i then called them. The consultant advised me to make a EFT payment. I made the payment with EFT, and the month after it went through fine.

On the 31st of August , the debit order did not go through. I received a call from ABSA collection department saying that there's a problem with my account. They said there are charges for the debit order that did not go through. I then told them that i sent the prove of account and is not my fault that someone did not update the information on THEIR systems.

The lady i spoke to she told me that she wont be able to assist me with that.