Bad ABSA service

<p>I app**** for a loan in November 2016 and was provisionally approved for a loan amount of R11000 with the following reference number; ********** 7611, A quote was also sent. I constantly had to follow up. I was finally told to resend my bank statement for the loan to be finalised. I resend the bank statement after not receiving any feedback. I realised the quote must have expired so I reapp**** again late December for a reduced amount of R10000 which was also approved using the same reference number. Again no feedback I constantly had to phone. Finally I was told to resend my December statement which I promply did. I called yesterday and was told my application has been refered and that someone was gonna revert back to me. Knowing ABSA I knew that was a lie so I contacted them myself this morning only to be told my application was declined. Couldn't someone have told me this already instead of having to wait for 13days? The worse thing is that Elisabeth decides to phone me back 15minutes after I have already call the Contact Centre. I am cancelling my account and stick to my existing back shortly as the idea was also to switch to this bank.</p>