BAD ABSA

I contacted ABSA ***** department regarding money that went off my account without my approval. First the person told me to hold on......and suddenly i am with another department.

This department could not verify me over the phone and refused to help me. The questions asked has very little to do with me. Then i am told to go to the branch to get help! I asked to speak to his manager which led to me being put on hold again for about 3 min. The same person came back to me and said that his manager is busy and can't help me now.

If this is the poor and very bad service we get from ABSA, HOW can we trust them with our money...........

Super BAD and Very unprofessional