Bad ABSA Client Service/Support

My online banking and telephone App was locked up after after a ***** case in August 2018. I was advised it would be and remain locked till after forensic investigation is completed. I was told by ABSA forensics that it could be reactivated in October 2018. I was not prepared reactivate as the reason or how the ***** was done is still not known to me and still to date have not received the promised forensic report on how the money was **********ly withdrawn from my accounts. ( fortunately ABSA reimbursed the funds) but still at a high cost loosing the interest and all transaction costs. December 2018 I decided to have the online banking and phone App re-activated! still today 25 January 2019 after at least x6 one and half hour visits to the ABSA Ballito Branch my ABSA Phone App is still not activated and the reason/ cause is not known by the staff. They have phone and sent emails to various ABSA departments with out success. Should I keep banking with ABSA!? I have closed most of my accounts and transferred to another Bank. Hopefully will receive better service. This has caused major inconvenience.