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sC
susan C

1 reviews | Active since Dec 2016

04 Jul 2023, 09:42

BAD

The worst experience ever. had a leak under my bad and the send out plumbers that broke down half of my bathroom. Now they here to replace the bath but there is no builder or tiler here to get the job fixed they just going to connect the bath and i must wait for the builders to come do the rest . Costing me to put leave in , now only to find out they cant tell me when the builder can come it can be a week from now can be 2 weeks from now. ABSA PLEASE LOOK AT THE COMPANIES YOU USE TO DO THE JOB

0
Replies (3)
Absa
Absa's reply04 Jul 2023, 09:47
Official
Dear Susan Cronje

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is  C-***3  Kind regards,Group Customer CareVanessa Crowe
sC
susan C's update05 Jul 2023, 09:24
Reviewer Update
so now this morning i woke up 2 a bathroom that is flooded. So the plumbers are back and tell me that there is now a leak behind my basin , and its not there fault, they need to brake out my basin, o my word do these people even know what they are doing. Im highly upset what people do your guys use .

ABSA I WANT BY BATHROOM SORTED TODAY ......
Absa
Absa's reply05 Jul 2023, 11:50
Official
 Dear Susan Cronje

With regards to reference number  C-***3.

I will update the Insurance team with the above information.  Please be advised that feedback can only be provided to  W J BRONKHORST  via email                                 Kind regards,Group Customer CareVanessa Crowe