BACKLOG FOR HOW LONG?

Item: Absa
Rating: 1
Author: Phaffnique P

My Lawyer opened a Late deceased account, for ABSA to pay over my Late Mothers money she had in her account, to this day 3 months later nothing has been done. They keep talking about a Backlog, not sure how long their "backlog" lasts, but this is putrid service that they giving. I will never ever advise anyone to bank or open a life policy with them, they took just as long to renounce my mothers estate.

Helpful (0)

Replies (1)

Absa's replyOfficial

05 Sept 2022, 17:35

Dear Phaffnique Petersen

Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***5 .

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Best regards,

Absa's reply05 Sept 2022, 17:35

Official

Best regards,

BACKLOG FOR HOW LONG?

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