RM
Rene M
1 reviews | Active since Oct 2012
10 May 2025, 08:51
Back-log scores ABSA interest on my money
Firstcar rental has send a release instruction on Monday morning. No funds still available. Phoning ABSA now they blame the back log at their company. She can't fix it now as it is weekend. Which means ABSA got the interest on my money for 1 week for free. Unacceptable.
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Absa's replyOfficial
12 May 2025, 09:56Dear Rene Matthee Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa's reply12 May 2025, 09:56
Official
Dear Rene Matthee Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw