Back and forth with absa, never sorting my problems out!

I go into absa asking for a loan a few months ago in 2017. They said that I should get a credit card rather since it's easier and less fees.

I asked what the difference is and they told me it's exactly the same as a loan but you can pay it in 50 days with no interest and the charges are less.

This was total mis-information having me thinking that I was actually paying off my credit card every month only to see that I still owe all the money!

I called in to customer service where they updated my account for a debit order to debit funds for me to pay off the credit card every month. This month no debit order goes off! My card balance is less than R100.

From the beginning I was misinformed. I still told him I don't want a credit card I just want a loan that I can pay off within 6 months. Yet the agent hammered on getting a credit card rather and then I took it thinking it work like a loan which the agent said. I also did take a loan before with absa and easily paid it off so I don't understand what's going on! I literally always have issues with absa doing some random injustice and I want it to stop and for all those other customers out there as well.