1 reviews | Active since Mar 2014
BAcard.co.za Being bounced between callcentres, nobody taking repsonsibility
<p>on bacard.co.za there is information on SPEND TIER BONUSES...</p> <p>I see this is not the first time this has been complained about on Hello Peter.</p> <p> </p> <p>I am way over these spend tier bonuses and have not received any vouchers (cabin upgrades, flights etc).</p> <p> </p> <p>1. Phone bacard ***- say they have no control over this as its run by British airways executive club.</p> <p>2. Phone Executive Club - ********** - say ABSA is a 3rd party to the system and vouchers must be issued through them.</p> <p>3. REPEAT process x 5 to speak to different consultant hoping for more info/better service. Same thing each time - everyone blames each other.</p> <p> </p> <p>I am simply trying to claim what should be automatically issued to me </p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you
Thank you
Hi is there any resolution to this?
FYI - I have emailed this exact query to ********** on 05 May (2 weeks ago).
Auto response says I will receive a reply within 48 hours.... NO REPLY TO DATE.
Sent again 1 week ago.... Also no reply...
Hi is there any resolution to this?
FYI - I have emailed this exact query to ********** on 05 May (2 weeks ago).
Auto response says I will receive a reply within 48 hours.... NO REPLY TO DATE.
Sent again 1 week ago.... Also no reply...
