PF
Paul F

1 reviews | Active since Mar 2014

16 May 2017, 10:43

BAcard.co.za Being bounced between callcentres, nobody taking repsonsibility

<p>on bacard.co.za there is information on SPEND TIER BONUSES...</p> <p>I see this is not the first time this has been complained about on Hello Peter.</p> <p> </p> <p>I am way over these spend tier bonuses and have not received any vouchers (cabin upgrades, flights etc).</p> <p> </p> <p>1. Phone bacard ***- say they have no control over this as its run by British airways executive club.</p> <p>2. Phone Executive Club - ********** - say ABSA is a 3rd party to the system and vouchers must be issued through them.</p> <p>3. REPEAT process x 5 to speak to different consultant hoping for more info/better service. Same thing each time - everyone blames each other.</p> <p> </p> <p>I am simply trying to claim what should be automatically issued to me </p>

0
Replies (3)
Absa
Absa's reply16 May 2017, 11:57
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply16 May 2017, 16:55
Official

Thank you

PF
Paul F's update18 May 2017, 10:07
Reviewer Update

Hi is there any resolution to this?

FYI - I have emailed this exact query to ********** on 05 May (2 weeks ago).

Auto response says I will receive a reply within 48 hours.... NO REPLY TO DATE.

Sent again 1 week ago.... Also no reply...