VV
Vernon V
1 reviews | Active since Oct 2021
13 Nov 2025, 09:09
*****
Good day, I opened a ***** case 2month ago, up to date it has not been solved and no one gets back to me. When I enquire about it a week ago, I was told case was closed because I did not answer my phone!? No one tried to phone me. Was told case will be re opened, but after a week and 2 days nothing? Ref: ASZA-2***2
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Replies (5)
Absa's replyOfficial
13 Nov 2025, 13:13Dear Vernon Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Group Customer CareVanessa Crowe
Absa's reply13 Nov 2025, 13:13
Official
Dear Vernon Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Group Customer CareVanessa Crowe
VV
Vernon V's updateReviewer Update
13 Nov 2025, 13:18Thank you for your response, appreciate. Can't see the reference number C-**********8.
VV
Vernon V's update13 Nov 2025, 13:18
Reviewer Update
Thank you for your response, appreciate. Can't see the reference number C-**********8.
Absa's replyOfficial
13 Nov 2025, 13:37Dear Vernon I have just sent you an acknowledgement email for case C-***8 and received your response. Kind regards,Group Customer CareVanessa Crowe
Absa's reply13 Nov 2025, 13:37
Official
Dear Vernon I have just sent you an acknowledgement email for case C-***8 and received your response. Kind regards,Group Customer CareVanessa Crowe
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Vernon V's updateReviewer Update
13 Nov 2025, 13:38I understand now, thank you 👌
VV
Vernon V's update13 Nov 2025, 13:38
Reviewer Update
I understand now, thank you 👌
Absa's replyOfficial
13 Nov 2025, 13:51Dear Vernon It is a pleasure. Kind regards,Group Customer CareVanessa Crowe
Absa's reply13 Nov 2025, 13:51
Official
Dear Vernon It is a pleasure. Kind regards,Group Customer CareVanessa Crowe