Ba service

I am so annoyed. I went to an absa branch in Jubilee mall. Waited over an hour to be assisted. Then was told I am in the wrong place I need to start another . First of all the bank has 6 working stations with only 2 consultants working. And second of all at the bank there's always someone by the door who would ask how can we assist you and direct you to the right place. And the reason I waited at the que I was in is that I was previously assisted at that very place. And when I tell the consultants she said maybe it is because the other place was busy . What kind of service is that she not saying she can do the job she is saying she just doesn't want to according to me. I want to cancel my bank card. I can't beg for service