JW
Jaco W

1 reviews | Active since Jul 2013

24 Jul 2017, 15:43

BA Credit Card - From Pillar to Post

<p>I have been struggling for nearly 6 weeks to get an account with British Airways card. While some members in the team were trying to assist where they can, the processing and verification departments are beyong useless. I had to send my documentation in for verification 3 times, supp**** it in printed form and gone into an ABSA branch to FICA. I eventually received the card today, only to find out they are still awaiting for documentation, which absolutely no one mentioned in the million times we were in contact. </p> <p> </p> <p>The process is not worth it and I believe British Airways are running the risk of reputational damange by associating them with this venture. The pain a client has to go through to earn a couple of Avios, is definitely not woth it!</p>

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Replies (1)
Absa
Absa's reply25 Jul 2017, 08:21
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette