CA
Callan A

1 reviews | Active since Nov 2010

17 Sept 2015, 16:18

BA CARD - WHAT A JOKE!

I am a holder of a British Airways ABSA credit card. A few months back, I qualified for the companion voucher. I recently contacted ABSA, Comair (British Airways) and Executive Club to ask for the voucher to be issued. To my surprise, none of the call centre agents I spoke to offered any assistance.<br> <br> This type of service is unacceptable. I won't be a genie ***. I pay ABSA a monthly fee, and I don't see why I'm contacting five different services providers for a voucher which should be electronically issued. <br> <br> Regards, <br> Callan<br> <br>

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Replies (1)
Absa
Absa's reply18 Sept 2015, 10:52
Official
Hello callanryan,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd