Awful, useless bank!!
Sick and tired of paying and paying and paying but receiving absolutely shocking service. What do we pay banks for in this country!! I lived in the UK for 7 years and didn't pay close to what I'm paying ABSA in banking fees each month! And the cheek they have to tell me 'we are under resourced' - really! Wonder where all the money goes that they ***** from their clients each month. As for their agents/consultants - you'd swear they're doing me a massive favour by helping me (which is their job and for which I pay). And don't bother paying for Private Banking as you don't receive any special treatment - it took them over a month to change a debit order (I was told they were short on resources - sorry, not my problem). Their procedures make absolutely no logical sense. Sick and tired of just paying and paying and constantly being ********** by fat cats like ABSA.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
26 Oct 2021, 10:37 Dear Michelle S
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number and how you would like us to assist you.
We will log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number and how you would like us to assist you.
We will log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply26 Oct 2021, 10:37
Official
Dear Michelle S
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number and how you would like us to assist you.
We will log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number and how you would like us to assist you.
We will log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
's updateReviewer Update
29 Nov 2021, 10:51I was going to ignore this as nothing ever gets done but it seems I'm still struggling with *********** service from ABSA. I still can't believe I have to arrange a call with the bank to get access to my bond account when my husband and I are married IN community of property. We have equal rights so why must he grant me access/power of attorney? Below messages just reiterates my sentiments on the matter!! The last message makes absolutely no sense!
image.png 70.09 KB
image.png 70.09 KB
's update29 Nov 2021, 10:51
Reviewer Update
I was going to ignore this as nothing ever gets done but it seems I'm still struggling with *********** service from ABSA. I still can't believe I have to arrange a call with the bank to get access to my bond account when my husband and I are married IN community of property. We have equal rights so why must he grant me access/power of attorney? Below messages just reiterates my sentiments on the matter!! The last message makes absolutely no sense!
image.png 70.09 KB
image.png 70.09 KB
Absa's replyOfficial
29 Nov 2021, 17:53 Dear Michelle S
Thank you for bringing this matter to our attention. Kindly provide us with your bond account number and how you would like us to assist you.
We will log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your bond account number and how you would like us to assist you.
We will log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply29 Nov 2021, 17:53
Official
Dear Michelle S
Thank you for bringing this matter to our attention. Kindly provide us with your bond account number and how you would like us to assist you.
We will log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your bond account number and how you would like us to assist you.
We will log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
's updateReviewer Update
29 Nov 2021, 21:11Hi Lebogang,
Thank you for your offer to assist.
The bond account numbers are as follows:
8 0 - 8 4 9 0 - 9 6 3 08 0 - 8 2 6 1 - 3 8 5 9
Apologies for my ranting, I just find it very frustrating dealing with ABSA as both my husband and myself find that the staff just don't seem interested or willing to help. Neither of us can understand why he needs to grant me access to our bond accounts (which are in both our names) and we are married in community of property. Nonetheless, I realised that I wasn't going to get anywhere if I didn't schedule a call as the agent I was dealing with just told me either I must arrange a call with them in order for my husband to grant me power of attorney or they would close my ticket and I must get back to them when I'm ready. My husband is ALWAYS on Zoom calls for work so it's difficult to schedule a time with him. If they really needed to speak to him to get this approval surely they could have called him, or been a bit more proactive in trying to resolve this issue? Or is that not allowed at ABSA? I managed to secure a time and send this info on to the agent but I never received a response - I sent 2 or 3 follow up emails and the only response I eventually received was the one I sent you today.
Many thanks again for your kind assistance.
Regards,
Michelle
Thank you for your offer to assist.
The bond account numbers are as follows:
8 0 - 8 4 9 0 - 9 6 3 08 0 - 8 2 6 1 - 3 8 5 9
Apologies for my ranting, I just find it very frustrating dealing with ABSA as both my husband and myself find that the staff just don't seem interested or willing to help. Neither of us can understand why he needs to grant me access to our bond accounts (which are in both our names) and we are married in community of property. Nonetheless, I realised that I wasn't going to get anywhere if I didn't schedule a call as the agent I was dealing with just told me either I must arrange a call with them in order for my husband to grant me power of attorney or they would close my ticket and I must get back to them when I'm ready. My husband is ALWAYS on Zoom calls for work so it's difficult to schedule a time with him. If they really needed to speak to him to get this approval surely they could have called him, or been a bit more proactive in trying to resolve this issue? Or is that not allowed at ABSA? I managed to secure a time and send this info on to the agent but I never received a response - I sent 2 or 3 follow up emails and the only response I eventually received was the one I sent you today.
Many thanks again for your kind assistance.
Regards,
Michelle
's update29 Nov 2021, 21:11
Reviewer Update
Hi Lebogang,
Thank you for your offer to assist.
The bond account numbers are as follows:
8 0 - 8 4 9 0 - 9 6 3 08 0 - 8 2 6 1 - 3 8 5 9
Apologies for my ranting, I just find it very frustrating dealing with ABSA as both my husband and myself find that the staff just don't seem interested or willing to help. Neither of us can understand why he needs to grant me access to our bond accounts (which are in both our names) and we are married in community of property. Nonetheless, I realised that I wasn't going to get anywhere if I didn't schedule a call as the agent I was dealing with just told me either I must arrange a call with them in order for my husband to grant me power of attorney or they would close my ticket and I must get back to them when I'm ready. My husband is ALWAYS on Zoom calls for work so it's difficult to schedule a time with him. If they really needed to speak to him to get this approval surely they could have called him, or been a bit more proactive in trying to resolve this issue? Or is that not allowed at ABSA? I managed to secure a time and send this info on to the agent but I never received a response - I sent 2 or 3 follow up emails and the only response I eventually received was the one I sent you today.
Many thanks again for your kind assistance.
Regards,
Michelle
Thank you for your offer to assist.
The bond account numbers are as follows:
8 0 - 8 4 9 0 - 9 6 3 08 0 - 8 2 6 1 - 3 8 5 9
Apologies for my ranting, I just find it very frustrating dealing with ABSA as both my husband and myself find that the staff just don't seem interested or willing to help. Neither of us can understand why he needs to grant me access to our bond accounts (which are in both our names) and we are married in community of property. Nonetheless, I realised that I wasn't going to get anywhere if I didn't schedule a call as the agent I was dealing with just told me either I must arrange a call with them in order for my husband to grant me power of attorney or they would close my ticket and I must get back to them when I'm ready. My husband is ALWAYS on Zoom calls for work so it's difficult to schedule a time with him. If they really needed to speak to him to get this approval surely they could have called him, or been a bit more proactive in trying to resolve this issue? Or is that not allowed at ABSA? I managed to secure a time and send this info on to the agent but I never received a response - I sent 2 or 3 follow up emails and the only response I eventually received was the one I sent you today.
Many thanks again for your kind assistance.
Regards,
Michelle
Absa's replyOfficial
30 Nov 2021, 10:41Dear Michelle S
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***8.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***8.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply30 Nov 2021, 10:41
Official
Dear Michelle S
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***8.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***8.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,