AM
Alison M
1 reviews | Active since May 2012
12 Apr 2021, 14:06
Awful Service from ABSA Insurance
Response time & assistance from claims department is pathetic. I put in my claim at 7am on 9 April. Since then I have spoken to various claims staff to try get them to send an assessor. Finally today an assessor calls, only to tell me that ABSA appointed them in error as they only assess electrical damage & my claim is not for that. I tried phoning for the 6th time, only to be cut off for the 2nd time.
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Absa's replyOfficial
12 Apr 2021, 16:01Dear Alison
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply12 Apr 2021, 16:01
Official
Dear Alison
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management