Awful Service !!!!!

On the 18th May 2018 my aunt passed away and she had her accounts held with ABSA bank. Because my aunt had no children and was not married and my mom was her only sibling. My mom was made the executor of her estate by the court. 1. This was finalized around August 2018. My mother (63 years old) then went to your Absa branch in Ghandi Square with a copy of the executor letter around the end of September 2018 and was told that you will only accept the original. 2.We then requested the original from our attorney and she went back to the bank with the original early November . She was then told that we need to get the burial order. 3. Were went to the undertakers who told us that burial orders are held with city parks. It took us almost 6 weeks to get the burial order from city parks. 4. My mom then went back to the bank for the 4th time and then she was told oh she need a statement for the estate late account, even though we had a stamped letter from Investec confirming the bank details and my mother need s proof of address.

I am also an ABSA customer and I am currently disgusted and the treatment my 63 year old mother has endured as she complains about the service and attitudes of your staff when assisting her. She hs tried to comply with everything they have requested and its pathetic that they couldnt just give her all the requirements at once. If she goes to the bank one more time and they send her back for insufficient info I will take ABSA to the ombudsman as well as to the media. I will also close my account with ASBA