Awful service

I'm rating one star, but you deserve no stars. I was phoned by ABSA telling me I need to give proof of my insurance. The guy emailed me and said I should just reply with the proof to that email. I did. But now my account is still up with R8oo??? I have talked to people on the phone, till now it still hasn't been resolved. I am soooooooo tired and annoyed with ABSA. When I go into the bank they just say sorry we can't help you, you should phone ABSA. Till now this didn't get me anywhere. I also tried to move my debit orders and close my account even with that I had no success. I only gained R2000 worth of debt because debit orders wasn't going through. Can someone please explain to me why both this times the bank couldn't help me? What is the purpose of the bank??? And can someone please help me to get all this fixed.