Awful service

On the 30 of December 2017 we had a lightning storm that effected some of our appliances at home. I logged a claim to absa on the 2nd January 2018 due to the holidays and their office hours. I claimed for TV and mobile home phone. On the 4th of January 2018 absa sent out KOL computers to collect my TV and mobile phone. On the 10 of January 2018 I get a reply stating that they will not entertain my claim. As the assessment stated it was a hardware failure. (SO OKAY LIGHTNING SHOULD EFFECT HARDWARE RIGHT????) then I ask for the assessment report and to my surprise the date on the assessment is 27 December 2017 OKAYYYYYYY!!!!! So they assessed my stuff before I could even log and claim. Which to me seems like *****. Up to date (22 January 2018) I still have not received my items back. I have canceled my insurance with ABSA today (22 January 2018) but I will not take this likely. I will make sure every1 knows and hears about these stuff. It's we that are paying you'll and without us there isn't an Absa. So choose your words carefully when stating that you'll won't entertain our claims. It's what we are paying for. If there is Any1 else that's having this issue please reply I have all emails and even the assessment letter with the incorrect date.