MP
Marco P

1 reviews | Active since Apr 2018

22 Dec 2020, 12:28

Awful, Pathetic, ********, Outdated

Absa is the foulest, most ********, most pathetic organization on the face of the earth. Not only do they have terrible customer service and ancient methods of handling issues, they also literally try to **** their own clients with fine print and hidden costs, and they do not stop telemarketing their own clients (they still call me to use buy their loans and upgrades, even more than a year after I closed my account). Every single issue you have, you have to "come in to the branch", don't even bother calling. And on a saturday, only 2 out of 9 customer service booths are open - When people actually might have time to go in and the queues are the longest. And you will wait for hours. They kept blocking every other transaction due to "possible *****" - Since when is Airbnb, Inc. possible *****? Are you kidding me?? They almost caused me to sleep on the street while travelling because of this. Multiple times. Luckily I could call my mom and borrow her card number. And don't even get me started on how pathetic the credit card department are - Their miscommunication was so bad that it took me months to get my card. Multiple emails were sent saying my card will arrive, after which it didn't, and then I had to call again to figure out what's going on, come in to the branch again, repeat the whole process. Absa will ***** your money and **** you without you noticing, they will inconvenience you with their technical incompetence, but worst of all, they will waste lots and lots and lots of your TIME. I am so happy that I moved to Capitec

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Replies (1)
Absa
Absa's reply22 Dec 2020, 12:59
Official
Dear Marco Prins Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care