Awful experience with Virgin money

I have just had the most awful experience dealing with virgin money credit card. Read the email I have just sent the customer care division for details:

"I have just phoned Virgin money credit card again for the 5th time since Thursday in an attempt to try and make a purchase with my credit card on airbnb.

The first few times, the phone connection dropped and no one called me back, I was also told that virgin money now stops all transactions to airbnb because of problems they have experienced in the past.

I proceeded to be put through to the ***** department where I was told that I would need to ask a series of secruity questions to allow the transaction to go through. Security questions which I apparently failed - because of questions like have you ever had the phone number 021 ***x - I'm sorry but I cannot remember the list of previous landline numbers that I have had, that must make me human & not a computer.

I was then advised that I need to go into an ABSA branch - this is the only way - no concern for the fact that this might not be possible, no other options, not concern for the fact that it might be difficult to get to the bank, or that I am pregnant, no - your customer service does not care, and the worst part is that this is what we are expected to expect from a service that apparently has within its title the word CARE - laughable.

What will make you care I wonder - me moving onto another credit provider? Me contacting news providers and sharing my story?

I am very disappointed in the level of service I have received & know that when writing this, I will get some ridiculous automated message & it will then fall to the way side. It upsets me that I have supported & continue to support your company by providing my service & money to you over the years. I know this means nothing to you - I am but another pebble in your pile of millions, but if you continue you may find that pebbles can have a larger than expected ripple effect. "