AWFUL

worst experience ever.....I stopped off at the ABSA BANK Shelly Beach .. I went to go draw out money... when the money was suppose to come out there was no money and machine was beeping take money otherwise it will retracted... BUT there was no money there to take out ..... there was a staff member not even1.5 metres away ... so me ina panic called the staff member .. who in return said she was busy and then shouted at me..

I tried to bring it to her attention.. she then told me to check if money was retract ... and so i did several times... i went into the bank and told me to join the que... - totally stressed as i had a meeting to go to asked if i could speak to a manager .. quickly explained issue and said i couldnt stand in que and wait as i had a meeting to get to ..... but will come through in the morning and kept my slips ... when walking out it happened to another lady...... BUT still no one puts up a sign to say DO NOT USE..... I am going back tomorrow lets see if i can get to resolve this. ABSA used to be well know for service, but i just dont know whats going on seriously considering moving banks.

The fact that your first point of contact is miserable and totally unhelpful. Wish me luck ...