LS
Lean S
1 reviews | Active since Dec 2016
26 Apr 2021, 15:06
Awful app!
I got a new phone today. Downloaded the Absa banking app. Only this time it needs facial validation to allow me to link a phone to my account - which fails several times. 30mins on a call with a technician to attempt to help me, refreshes my profile which thus delinks my old phone.
I am now left with no access to my bank particulars at month end!
Excellent service Absa.
All I’m told is it’s being escalated?? I have no access and it’s being escalated?
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Absa's replyOfficial
28 Apr 2021, 09:48Dear Lean Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Absa's reply28 Apr 2021, 09:48
Official
Dear Lean Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,