Awesome Service Jabulani Branch

I went to the Jabulani branch with regards to the FICA restriction issues I had with the bank the a month ago, and I must say thank you to Buhle for the professionalism and mostly for taking personal responsibility for my issue, you made me feel as if I was a valued member of the Absa family. Thank you to in fact everyone in the branch as you all ral**** behind Buhle in trying to ensure that I had a positive outcome to my story. I thank you for turning my week around, and my wish is for the bank to start looking equipping the staff with enough tools and resources to be able to manage such situations, and to also look at having some sort of Centre for Continuous Improvement that looks at trends around complaints and possibly see which gaps they can close by coming up with innovative ways of improving client experience every day, in a nutshell a team that will assist in ensuring that when processes and business rules are set up, they are set up with the client in mind, organisations need to stop setting up rules with a view of making life easier for themselves, but start looking at how can we make life easier for our clients at every touch point. Halala Jabulani Branch Ngiyabonga.