Awesome customer experience from Tshepo Absa Sunward Park

Through a very difficult time in my life i had the pleasure of meeting Tshepo Mtshepu from ABSA Sunward park who went above and beyond to assist me with all my questions and concerns relating to opening an estate late account. He was thorough in his explanations and made the whole process easy to understand. Often when we go to banks... Its just process and procedures... no human touch.. but Tshepo showed empathy and really delivered what mattered to the client. If we had more staff like Tshepo at banks ...customers would definitely not mind coming in. Thank you Tshepo for a good customer experience turning bad days into good ones.