Awaiting the risk department

Good day , Ive been waiting for over two weeks now for the absa vehicle finance risk department to get in contact with me, im told i cant be put through to them they will call me, i was told absa had terminated my debt review and had to contact Absa i have been calling and being transferred from one department to another, my concern is the car that we speak of was involved in a car accident and was hit by a drunken driver on the 26th of Feb 2023. im still traumatised from the accident and having to be in limbo because risk hasn't called, every week i await their call and every second day i call their Absa and i'm told to wait. Can someone from the risk department please call me so we can have this matter resolved.