Awaiting settlement amount 4 months

I am totally and utterly disgusted by the service offered at Absa Bank. First, my initial complaint which was made last week could not be resolved. I had to call in this morning only to be told that my matter is with another department. How long does it take to pick up the phone and call a client? My matter is being dealt with since last November. My next course of action will be through the legal system, since we are getting nowhere.

Please can someone from management call me, or is there nobody capable of responding to queries? This is really frustrating and leading to borderline psychological damage. Please, if there is anyone at Absa with any common decency, please contact me urgently. ***

Hi Marvellus Chauke

I appreciate your response, but this matter is dragging on since November last year. Please can you put a turnaround time to this issue. This has put a lot of strain on me financially and emotionally. I know Absa does not care about it's customers, as I read a few reviews on the internet. All I want is to close my business dealings with Absa Bank and get this matter resolved.

I still have not even received a call from any person in management. This is a clear indication that nobody in Absa finds it important or urgent to get to the bottom of this matter and resolve it. Or probably management does not know how to deal with the public?

I know that it is far fetched to ask for a call back from management, but is worth the try.
Really sad that public has to deal with such blatant misuse of authority.

Good day Marcvellus
This number you gave me *** does not work... Just rings to eternity with no answer. HOPE DO I SPEAK TO YOU?
This is my number ***

Hi Mr Marvellus Chauke

This entire process has been a joke. It has been a week since I received the settlement amount. What do I do with that? The task is half complete. I have sent emails to you, but no response. Your phone rings continuously with no answer. This seems to be the only platform where I can interact with you.

There has been no communication with anyone regarding the paperwork that needs to be sent by Absa to cancel my bond. Your emails state that I will receive correspondence, but when? Everything here is time sensitive. Why is it so hard for your people to understand?

I am really exhausted trying to get through to Absa. All you get is apologies. Apologies will not get me my paperwork required to move forward with the sale of my property.

Useless is too mild a term to use on Absa staff. I have just wasted my time on this platform since the 11th of March 2026. Maybe if I approached the courts, I would have had a better outcome. Really wasted my time with a bunch of useless, sorry excuse for staff.

Please dont contact me any further and waste my time.
Thanks