awaiting loan outcome

I have app**** online for a loan more than 3 weeks ago. I was pre approved and needed to send off my documents. I am already an existing customer and they required I send off my latest payslip which was january one. I did so. I called a few days later to find out the status. The staff told me that they will look into it as it is by the assessors. I waited and waited and a few days later called again. I was given the same story. I waited again and called in again and was told that my my 3 month payslips were needed. I sent those off and a few days later called again. According to this person I spoke to told me that she wold escalate it. Two days later I received an sms stating I need to forward proof of address and a copy of my iD which I did to my assessor. Its two days since I sent off those and so I emailed the assessor to find out the status. She rep**** with: \ please send a copy of your iD and February payslip"<br> Due to a lack of service and delay on their part its now march and now they want a payslip for February. Is this the pathetic service a loyal customer gets? <br> I refuse to once again find out how far my application is! <br> I feel I should change banks! """