AWAITING CONTRACT SINCE FEBRUARY

I have accepted the Absa service plan in Feb 2017 and to date i have never received the contact. I dont know how services i am covered for, so on the 24th July i spoke to Daneel Wilson to extent my warranty and she promised to send me both contracts on my email but ended up sending just one for warranty. I tried calling their contact centre on several occasions but i dont succeed.

PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!