PS
Poppy S
1 reviews | Active since Dec 2016
22 Jan 2020, 14:30
AVOID ABSA-NO FEEDBACK ON COMPLAINTS AND "IMPOSSIBILITY TO ASSIST"
Waiting for feedback on a previous c-***5.
Multiple emails no response. ABSA GATEWAY STAFF MEMBER: Its an impossibility to assist you since I am busy".
ONE WEEK LATER NO FEEDBAC****
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
23 Jan 2020, 12:26Dear Pamela Chetty Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply23 Jan 2020, 12:26
Official
Dear Pamela Chetty Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
PS
Poppy S's updateReviewer Update
23 Jan 2020, 18:06So the Absa Gateway manager denies her staff member used the word IMPOSSIBILITY.
This infers I am fabricating the course of events.
I challenge Gateway Absa to provide proof of my fabrication because there should be a record of the conversation.
Also I have someone who was right beside me who heard the this conversation and my shock whereupon I asked the consultant to repeat herself and she once again used the word IMPOSSIBLITY.
I immediately called ABSA Home loan and conveyed my shock and started the Conversation by relaying exactly what was said to me. She made arrangements for me to to sign the documents later the same day . I require the manager to call me to resolve and apologize for inferring I am fabricating this story.
This infers I am fabricating the course of events.
I challenge Gateway Absa to provide proof of my fabrication because there should be a record of the conversation.
Also I have someone who was right beside me who heard the this conversation and my shock whereupon I asked the consultant to repeat herself and she once again used the word IMPOSSIBLITY.
I immediately called ABSA Home loan and conveyed my shock and started the Conversation by relaying exactly what was said to me. She made arrangements for me to to sign the documents later the same day . I require the manager to call me to resolve and apologize for inferring I am fabricating this story.
PS
Poppy S's update23 Jan 2020, 18:06
Reviewer Update
So the Absa Gateway manager denies her staff member used the word IMPOSSIBILITY.
This infers I am fabricating the course of events.
I challenge Gateway Absa to provide proof of my fabrication because there should be a record of the conversation.
Also I have someone who was right beside me who heard the this conversation and my shock whereupon I asked the consultant to repeat herself and she once again used the word IMPOSSIBLITY.
I immediately called ABSA Home loan and conveyed my shock and started the Conversation by relaying exactly what was said to me. She made arrangements for me to to sign the documents later the same day . I require the manager to call me to resolve and apologize for inferring I am fabricating this story.
This infers I am fabricating the course of events.
I challenge Gateway Absa to provide proof of my fabrication because there should be a record of the conversation.
Also I have someone who was right beside me who heard the this conversation and my shock whereupon I asked the consultant to repeat herself and she once again used the word IMPOSSIBLITY.
I immediately called ABSA Home loan and conveyed my shock and started the Conversation by relaying exactly what was said to me. She made arrangements for me to to sign the documents later the same day . I require the manager to call me to resolve and apologize for inferring I am fabricating this story.
Absa's replyOfficial
24 Jan 2020, 14:48Dear Pamela With reference to the above and more specifically your complaint addressed to the Social Media department. Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.
The branch manger has advsed that she made contact with you.
Kind regards,Lebogang Mashiane Group Customer Care
The branch manger has advsed that she made contact with you.
Kind regards,Lebogang Mashiane Group Customer Care
Absa's reply24 Jan 2020, 14:48
Official
Dear Pamela With reference to the above and more specifically your complaint addressed to the Social Media department. Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.
The branch manger has advsed that she made contact with you.
Kind regards,Lebogang Mashiane Group Customer Care
The branch manger has advsed that she made contact with you.
Kind regards,Lebogang Mashiane Group Customer Care