mL
mark L
1 reviews | Active since Feb 2012
06 Jul 2021, 07:20
AVOID ABSA like the plague - Appalling customer service.
More than a month ago my wife reported a substantial ********** withdrawal from her account. She and I have repeatedly written to ABSA , and received one paltry apology and a "promise" to investigate. So far nothing has been done.
The money has still not been refunded, and no response at all from ABSA.
One Star rating is excessive. There should be a negative scale to rate ABSA
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Replies (1)
Absa's replyOfficial
06 Jul 2021, 09:46Dear Mark, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply06 Jul 2021, 09:46
Official
Dear Mark, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,